TERMS OF SERVICE
LAST UPDATED: 30 JANUARY 2026
These Terms of Service govern your access to and use of the Monogramme programme, including digital materials, membership entitlements, and the delivery of physical textbooks where applicable. By purchasing a membership or accessing Monogramme materials, you agree to these Terms.
Monogramme provides educational materials, guidance, and resources for professional development.
Membership grants access to digital content, community features, and programme entitlements as described at the time of purchase.
Unless otherwise stated, the Monogramme programme and its materials are delivered in English.
Physical textbook delivery, where included, is a supplementary benefit and not the core component of the membership.
1.1 Audit and Verification
To ensure compliance with these terms, the Institution agrees to the following:
Record Keeping: The Institution shall maintain accurate records of learner enrollments and associated manual distributions for a period of three (3) years.
Verification Rights: Monogramme reserves the right, upon reasonable notice, to request a statement of enrollment numbers verified by a department head or registrar to ensure alignment with purchased licenses.
Reconciliation: If an audit reveals that materials or curriculum have been used for more learners than licenses purchased, the Institution shall be liable for the immediate payment of the deficit at the current non-discounted rate.
Access begins immediately upon purchase.
Membership is tied to the purchaser’s email address.
Access is non transferable unless explicitly permitted in writing.
Membership duration, renewal terms, and entitlements are described on the Membership page at the time of purchase.
Monogramme may update or refine programme materials from time to time to maintain quality and relevance.
2.1 Download Limits
To support fair and licensed programme delivery, digital materials may include reasonable download limits. Facilitator guides are limited to two downloads per licensed facilitator. Curriculum guides and other digital resources may include similar limits aligned to institutional licensing. These limits support normal operational use while protecting the integrity of the programme licence.
2.2 Materials Licence and Restrictions
Your membership includes access to digital and physical materials such as textbooks, facilitator guides, curriculum guides, visual assets, templates, and other programme resources. These materials are licensed to you for personal or institutional teaching use, subject to the following conditions.
Permitted Use
Educators may:
display, project, or screen share Monogramme materials during teaching
annotate materials for the purpose of live instruction
incorporate materials into lesson plans, slide decks, or internal training environments
All permitted use must preserve the original meaning, structure, and integrity of the materials.
Prohibited Use
Unless expressly authorised in writing by Monogramme, you may not:
redistribute, share, or forward materials to any third party
modify, adapt, or alter visual assets, including changes to meaning, structure, or metadata
resell, commercially exploit, or package materials for onward sale
upload materials to public or shared repositories
extend access to individuals not covered by your membership or institutional licence
use materials for any purpose previously unapproved by Monogramme
assign, transfer, sub‑license, or otherwise infringe upon the copyrights or intellectual property of Monogramme or its authors
Licensed Characters, Trademarks, or Third‑Party Intellectual Property
Members, facilitators, and learners may not reproduce, recreate, generate, distribute, or otherwise use any licensed characters, trademarks, or third‑party intellectual property referenced within Monogramme materials, except as expressly permitted within those materials (e.g., displaying an unmodified book cover in its entirety).
Any use outside the scope of this licence constitutes a breach of these Terms.
Where a physical textbook is included with your membership, it is printed and shipped through Monogramme’s carefully selected independent third-party fulfilment partners (“fulfilment partners”), each chosen for their demonstrated commitment to print quality, reliable region-appropriate delivery, and responsive customer service.
To provide the best experience, Monogramme's fulfilment partners and their logistics providers may change from time to time, without notice.
3.1 Fulfilment
Monogramme does not control:
printing timelines
stock availability
courier performance
regional delivery limitations
All fulfilment is subject to the operational capacity of our fulfilment partners and their logistics providers.
3.2 Delivery Timeframes
Delivery timeframes vary by region and are determined by our fulfilment partners and their logistics providers.
Estimated delivery windows are indicative only and not guaranteed.
3.3 Delivery
Some regions may not be serviceable.
If delivery to your location is not possible, Monogramme will offer an alternative, such as:
a digital copy of the textbook (where permitted), or
a refund of the textbook component of your membership, or
a membership without the physical textbook.
The appropriate option will depend on your region and the constraints of our fulfilment partners.
3.3.1 Distribution
Monogramme is unable to receive textbooks on your behalf from fulfilment partners and does not maintain an inventory to ship directly to members.
All physical fulfilment must occur directly through our fulfilment partners.
3.3.2 Shipping Speed
Monogramme provides standard shipping with all membership programmes.
For information on expedited shipping availability and a quote (where available), please contact Monogramme prior to purchase.
3.4 Customs, Duties, and Import Fees
Any customs duties, taxes, or import fees are the responsibility of the recipient.
3.5 Institutional Discounting and Purpose
Books included in a membership are provided at a preferential discount, solely for internal educational delivery.
A Member may acquire a quantity of books for faculty, staff, and officially enrolled learners.
Acquisition of books for the purpose of stockpiling or external resale is strictly prohibited.
3.6 Intellectual Property (IP) and Usage Rights
Additional materials (e.g., Curriculum Guides, Facilitator Guides, Visual Assets) provided through a Membership contain proprietary intellectual property belonging to their author.
3.6.1 Zero-Distribution Rule
These materials are strictly prohibited from sale, redistribution, or use outside the specific licensed educational institution.
3.6.2 Licensing Enforcement
Expiry of a learner licence does not grant the Member the right to retain, distribute, continue using, or re-purpose such material for unlicensed cohorts or external parties.
3.6.3 Cohort Limitation
Access to and use of these materials is strictly tethered to the specific learners for whom a licence fee has been paid.
3.7 Authorised Sales Channels (Physical Books)
Unless expressly authorised in writing, it is prohibited to offer textbooks for sale on third-party platforms (e.g., Amazon, eBay). Permitted resale is limited strictly to:
Physical on-campus bookstores
The Member’s official, proprietary campus bookstore website
3.8 Pricing and Profit Restrictions
3.8.1 Price Ceiling
Textbooks must not be resold at a price higher than the lowest RRSP (or equivalent regional retail price) printed on the manual at the time of purchase.
3.8.2 Profit Prohibition
The Member will not resell materials for commercial profit.
3.8.3 Licence Tie-In
Physical manuals must not be 'unbundled' or sold separately from their associated Learner Licences.
4.1 Membership Refunds
Because membership includes immediate access to digital materials, all membership sales are final once access has been granted.
4.2 Textbook Returns
Physical textbooks cannot be returned unless defective.
4.3 Defective or Damaged Books
If your textbook arrives damaged or defective:
Notify Monogramme within 14 days of delivery.
Provide a brief description and photographic evidence.
Replacement copies are subject to our fulfilment partner's policies and availability.
Monogramme is not responsible for courier delays, loss, or damage occurring after dispatch.
Monogramme provides educational materials for general professional development.
No warranty is provided that the programme will meet specific institutional, regulatory, accreditation, or employment requirements.
You are responsible for determining whether the programme is suitable for your intended use.
To the fullest extent permitted by law:
Monogramme is not liable for delays, losses, or damages arising from third party services, including printing, shipping, payment processing, or digital platform providers.
Monogramme is not liable for indirect, incidental, or consequential damages arising from your use of the programme or inability to access materials.
Your sole remedy for dissatisfaction with the programme is to discontinue use.
Monogramme collects only the information necessary to provide membership access and fulfil programme entitlements.
Payment information is processed securely by Payhip and its payment partners.
For details on data handling, please refer to Payhip’s privacy policy and the Monogramme privacy statement.
These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.
Any disputes arising from these Terms will be resolved in the courts of Ontario.
These Terms are provided in English and French. In the event of any inconsistency or discrepancy between the two versions, the English version shall prevail.
Monogramme may update these Terms from time to time to reflect operational, legal, or programme changes.
The 'Last Updated' date will be revised accordingly.
Continued use of the programme constitutes acceptance of the updated Terms.
If Monogramme determines that a membership or institutional licence has been used in a manner that breaches these Terms – including but not limited to unauthorised redistribution, exceeding licensed learner numbers, or circumventing download limits – Monogramme may suspend or terminate access to the Membership Lounge and associated digital materials.
Monogramme may also decline future renewals or purchases where prior misuse has occurred.
Termination for breach does not entitle the purchaser to a refund.
For questions, assistance, or clarification, please visit the Monogramme Concierge.